Cabin crew, also known as Flight Attendants, Air Hostess or even trolley dolly’s! are primarily on board an aircraft for the safety and welfare of the passengers and secondly for their comfort. If there were no services of food or drink during a flight, there would still have to be a minimum presence of cabin crew for safety which is a legal requirement.
Because cabin crew members are the face of the airline they are expected to excel in customer service and always remain friendly, approachable and enthusiastic with a good sense of self presentation. The role of cabin crew can be physically demanding and you must be prepared to be flexible to work any day of the year. This does however give you a perfect opportunity to get away from the repetitiveness of a normal 9 to 5 job! Cabin Crew can encounter many different situations whilst working on board an aircraft and must be an excellent team player with the ability to work on their own initiative using quick thinking and organisational skills.
Duties and tasks
whilst working as a cabin crew member you may be required to perform the following duties or tasks during a flight:
- conduct pre-flight cabin checks and receive prepared meals, beverages and equipment
- check boarding passes and direct passengers to seats
- advise passengers of safety regulations
- distribute reading material and serve meals and drinks
- provide first aid treatment and assist sick passengers
- anticipate and provide for the comfort of passengers needing special attention, including unaccompanied children, parents with infants, people with disabilities and the elderly
- take action in the event of decompression, turbulence, mechanical malfunction, or unlawful acts by passengers
- prepare for emergency landings and the evacuation of passengers
Cabin crew will be required to work in shifts which will involve unsociable hours, working weekends and public holidays you may even be required to work on Christmas day.